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Please arrive 20 minutes prior to departure to allow for boarding times. You can remain within your car at the terminal until the boarding process begins.
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Absolutely, our cruises are suitable for children, and family bookings can be made to the lower deck area, where you can select a family picnic table. We ask parents to note that given the outdoor nature and late evening time, these cruises are not suitable for babies or toddles.
Children under the age of 15 years of age are not permitted on the upper deck area.
Please ensure that all children bring appropriate clothing, to include a warm jacket for later in the evening.
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Dogs are permitted onboard, however, dogs that are loud or aggressive in their behavior in any way will not be permitted onboard. Dogs must remain on the lead while onboard and owners are responsible to bring their own clean up bags and must continually monitor the animal while onboard.
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It is strictly forbidden to bring alcohol onboard our cruises. The safety of our customers is our priority and the excessive consumption of alcohol is a serious safety risk for passengers. Alcohol is available for sale while you are onboard.
Carlingford Lough Ferry reserves the right to refuse entry to any passenger attempting to bring alcohol onboard.
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Our cruises are outdoor events, similar to an outdoor concert, so we advise all customers to come suitably dressed for weather changes, or in the event of a shower during the cruise. Our captain will make a final call on the weather no later than midday on the day of the cruise.
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In the event of a cruise being cancelled due to severe weather, customers will be notified by email of the cancellation at the weekend. All rescheduling or refunds will be processed and responded to during normal office hours (Monday to Friday) and confirmed by email or phone call.
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While summer weather might be warm while passengers are boarding, it is always cooler on the water, especially in the late evenings. We advise customers to bring a warm, weatherproof jacket and to wear full length trousers to ensure your comfort. A picnic blanket is also a nice option to take onboard, which you can place on your lap later in the evening when it gets a little cooler.
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Our cruises depart from both Greenore, Co. Louth and Greencastle, Co. Down. When booking your ticket, please select your preferred boarding location from either of our terminals. This will then be your departure point and your departure time for that terminal will be noted on your ticket. Please remember to arrive 20 minutes prior to departure.
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We understand that circumstances change and your make need to cancel your cruise. If this situation arises, you can opt to transfer your cruise to another date or to avail of a refund which will be issued in line with our refund policy below:
- A full refund will be offered up one week prior to the cruise date.
- 50% refund on cancellations received within one week of cruise or date transfer.
- No refunds are available for cancellations received within 48 hours of the cruise.
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No problem, date changes can be made right up to 48 hours prior to the cruise dates booked. No date transfers are accepted within 48 hours of the cruise date. Please follow this link to change the date of your cruise.
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Yes, no problem at all.
You can do so by making an additional booking online.
Please note that if you wish to add an extra seat or an extra picnic table to a existing booking, you can simply book this online and then email our offices at info@carlingfordferry.com to request that your party are all seated together. Please ensure you note the booking reference number in your email.
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Yes, there are high-end toilet facilities onboard.
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Our vessel is wheelchair user friendly for the lower deck area only.
